Log in to UPS.com, then enter your tracking number and select Track. After that, follow the prompts for whichever feature you wish to use.

For “Local Delivery” orders to Suffolk and Nassau Counties on Long Island, our customer service team will send you a 3 hour delivery window a few days before your scheduled delivery, again when the driver is on their way, and then again once the delivery is completed, along with a picture of where your order was left.

Delivery can be made if you are not home, however, we do recommend that the meals be put into the refrigerator as soon as possible, as we do not providing a cooling element within the box.

Please note that:

DELIVERY TIMES WILL VARY EACH WEEK AND CANNOT BE REQUESTED.

For “Shipping” orders, UPS will send you tracking information via email.

*******DAYS MAY BE CHANGED DUE TO HOLIDAYS OR INCLEMENT WEATHER********

All of the meals are healthy for weight loss, however eating 21 muffins will not allow you to reach your weight loss goals so please choose wisely. Depending on your schedule, here are some suggestions: Women may eat: a) 2 full meals and 2 half meals each day (eat every four hours) OR b) 2 full meals and a shake (eat every 5 hours) Men may eat: a) 4 full meals per day (eat every 4 hours) OR b) 2 meals and 2 shakes per day (eat every 4 hours)

Orders are due Sunday by midnight. If you place an order after that time your delivery will be pushed to the following week for availability. If you forget to place your order in time, all of our locations are open 7 days a week so you can purchase Grab & Go meals at all locations – no pre-order required!

HMD prepares orders Monday through Fridays and then needs time to package each order.

HMD changes our menu frequently. If an item is not listed it is currently not available for order.

You will receive an email confirmation immediately after placing your order. You can also login to your account and go to account history to see all orders placed.

The food is prepared fresh per your order. Orders must be cancelled by Wednesdays at noon for full refund. If cancellation is past the deadline, the customer is responsible for full payment. Please note that refunds can take up to 5-7 business days.

No, all standard HMD meals cannot be modified or tailored in any way.

HMD delivers to all states, with the exception of Hawaii and Alaska.

Order pick up is Sunday at the selected location at time of your order. Please review your order confirmation to see which location you chose. If your meal package arrives at the store prior to Sunday, our team will let you know via text, email or phone call.

Click on “Locations” for information on all of our stores.

HMD offers Grab & Go meals for individual purchase at all of our locations, which are open 7 days a week for your convenience.

HMD meals come fresh, not frozen, with the exception of our shakes. The expiration dates are listed on labels. You can freeze the meals for up to six (6) months if you will not consume prior to the expiration date. Avoid freezing salads and cold wraps. You can heat our meals by venting a corner of the plastic film, however, if you purchase a meal that has a sauce, dressing or topping, you should peel back the film entirely to remove before heating. If frozen, we suggest taking it out the night before and leaving it in the fridge, allowing it to defrost fully before removing any sauce cups (if applicable) then warming up.

On average, our meals have 500-700mg of sodium. However, for meals with 500mg of sodium or less, please be sure to check out the “Lower Sodium” section of our menu.

All COD packages must be picked up by Monday close of business.. The store team member will call you one last time Tuesday morning & advise it must be picked up by Noon. If you make a payment over the phone, we will hold your package until you arrive.

The macros are for one serving. For example, if the order is for a package of cookies, there are 6 cookies in total. The macro counts would be for 3 cookies.

Meals that contain peppers, broccoli or cauliflower naturally release gases when cooked. When enclosed in our air tight packaging, the gas is unable to escape and at times can cause the packaging to bubble.

We proudly offer 10% off of each online order for the following: Police/Correction Officers, EMS, Military and Firefighters. Please email your work ID to Customer Service at support@healthymealsdirect.com prior to placing an order. After verification is complete, you will receive confirmation that the discount has been applied to your account and the 10% discount will automatically be deducted from all future orders.

Meals are made fresh when ordered.

If we run out of stock on an item you will receive a similar substitution of equal value.